For orders from overseas, please contact us using the form below so that we can ship your order internationally.
Sorry that Aranzi Net Online Shop is only for shipping within Japan, but you can check the details of our products (item numbers, prices, sizes, etc.) on that website so please send your order details using the contact form.
After confirming your order, we will inform you of the total amount including the estimated shipping and handling charges. (Please allow us a few days for a response.)
If you can accept the total amount, we will then send you an online invoice for your credit card payment.
Upon your payment, we will ship your order accordingly.
For any inquiries, please do not hesitate to contact us.
- We only accept credit card payments.
- We issue the invoice in Japanese yen only. For the currency exchange rate, please contact your credit card company.
- We charge 800 yen per order for our handling charge.
- We basically ship by EMS (Express Mail Service by Japan POST OFFICE) and shipping charge is to be added to your order. Please check the following website for the available shipping areas and charges.
- You are responsible to pay the import tax, VAT, and/or customs handling fees which may be applied to your order in some countries.
- Your order is not guaranteed until we return you the order confirmation by email.
- Your order will be cancelled if we don’t receive any response from you within one week after we send you the order confirmation or an invoice of your order.
- We do not accept any cancellations, returns or exchanges of your order once your order is shipped.
- Please refrain from reselling or reproducing any of the product(s) you purchased.
Contact form for overseas customers
Please fill in the following form to send us your order details. You can write the item name or item number, quantity and also your shipping address in the Message box.
NOTE: Please check your email settings to make sure that you can receive our reply from “@aranziaronzo.com”. Our reply may be rejected or automatically sorted to spam folder depending on your email settings.
Thank you! We will send you the order confirmation mail within a few days.