For international shipping, please send us your order details using the contact form below. Sorry that Aranzi Net Online Shop is only for shipping within Japan.
We will then inform you of the total cost, including the estimated shipping and handling charges. (Please allow us a few days for a response.)
If you can accept the cost estimation, we will send you an online invoice for your credit card payment.
Upon your payment, we will ship your order accordingly.
For any inquiries, please do not hesitate to contact us.
Thank you!
- We only accept credit card payments.
(Visa/Mastercard/AMEX/JCB/Dinersclub/Discover)
- We issue the invoice in Japanese yen only. For the currency exchange rate, please contact your credit card company.
- We charge 800 yen per order for our handling charge.
- We basically ship by EMS (Express Mail Service by Japan POST OFFICE) and shipping charge is to be added to your order. Please check the following website for the available shipping areas and charges.
EMS
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html - You are responsible to pay the import tax, VAT, and/or customs handling fees which may be applied to your order in some countries.
- Your order is not guaranteed until we return you the order confirmation by email.
- Your order will be cancelled if we don’t receive any response from you within one week after we send you the order confirmation or an invoice of your order.
- We do not accept any cancellations, returns or exchanges of your order once your order is shipped.
- Please refrain from reselling or reproducing any of the product(s) you purchased.
For customers in Singapore
If you live in Singapore, some of our items are available on Shopee Singapore.
Contact form for overseas customers
Please fill in the following form to send us your order details. You can write the item name or item number, quantity and shipping address in the Message box.
NOTE: Please check your email settings to make sure that you can receive our reply from “@aranziaronzo.com”. Our reply may be rejected or automatically sorted to spam folder depending on your email settings.
Thank you! We will send you the order confirmation mail within a few days.